FAQ
FAQ (FREQUENTLY ASKED QUESTIONS)
About Our Bracelets
Q: What are the bracelets made of? A: Our bracelets feature genuine natural lava stone beads (8mm) on a durable elastic cord, with a detailed silver-toned metal paw charm. The lava stone is porous and can hold essential oils for aromatherapy benefits.
Q: What size is the bracelet? A: The stretchy elastic cord design comfortably fits most wrists from 6.5" to 8". The elastic provides flexibility for easy on and off.
Q: Can I wear it in water? A: While the bracelet is durable, we recommend removing it before swimming, showering, or exercising to prolong its life. The metal charm may tarnish with prolonged water exposure.
Q: How do I clean my bracelet? A: Gently wipe with a soft, dry cloth. For deeper cleaning, use a slightly damp cloth and dry immediately. Avoid harsh chemicals.
Q: Can I use essential oils with my bracelet? A: Yes! The lava stone beads are naturally porous. Simply add 1-2 drops of your favorite essential oil to the beads and let it absorb for a subtle aromatherapy experience.
Ordering & Shipping
Q: How long does shipping take? A: Standard shipping takes 7-14 business days worldwide. Express shipping takes 3-7 business days. Orders are processed within 1-2 business days.
Q: Do you offer free shipping? A: Yes! We offer free standard shipping on all orders of 2 or more items (minimum $50 value).
Q: Can I track my order? A: Absolutely! You'll receive a tracking number via email once your order ships.
Q: Do you ship internationally? A: Yes! We ship worldwide to most countries.
Q: Will I have to pay customs fees? A: International customers may be responsible for customs fees, import duties, or taxes depending on their country's regulations. These fees are not included in our shipping costs.
Returns & Exchanges
Q: What is your return policy? A: We offer a 30-day money-back guarantee. If you're not satisfied, return your unused bracelet in original packaging for a full refund (minus original shipping costs).
Q: Who pays for return shipping? A: Customers are responsible for return shipping costs unless the item is damaged or defective.
Q: What if my bracelet arrives damaged? A: Contact us immediately at support@therescuetails.com with photos. We'll send a replacement at no cost.
About Our Mission
Q: How does my purchase help cats? A: 20% of every purchase goes directly to cat rescue organizations, providing food, medical care, and shelter to cats in need.
Q: Which organizations do you support? A: We partner with verified local and international cat rescue organizations. Contact us for specific details about our current partners.
Q: How many cats have you helped? A: Since our founding, we've helped provide care for over 15,000 rescued cats and counting!
Payment & Security
Q: What payment methods do you accept? A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods.
Q: Is my payment information secure? A: Yes! All transactions are processed through secure, encrypted payment gateways. We never store your credit card information.
Still Have Questions? Contact us at support@therescuetails.com - we're here to help!