RETURN, REFUND & CANCELLATION

30-Day Money-Back Guarantee

Your satisfaction means everything to us. If you're not completely happy with your purchase, you can return it within 30 days of delivery for a full refund—no hassle.

Return Eligibility

To qualify for a return, your item must be:

  • Unused and in its original condition
  • Returned in its original packaging
  • Accompanied by your order confirmation or proof of purchase

How to Start a Return

Returning your order is simple:

  1. Email us at contact@therescuetails.com with your order number.
  2. We'll provide you with the return instructions and shipping address.
  3. Ship the item back to us using your preferred carrier.
  4. Once we receive and inspect your return, we'll process your refund promptly.

Please note: Customers are responsible for return shipping costs unless the item is damaged, defective, or we made an error with your order.

Refunds

Once your return has been received and approved, your refund will be issued to your original payment method within 5–7 business days.

Please note that original shipping charges are non-refundable.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, we're here to make it right.

Email contact@therescuetails.com within 7 days of delivery, along with your order number and clear photos of the item. We'll arrange a free replacement or full refund, and in most cases, you won't need to return the damaged item.

International Returns

We gladly accept returns from customers worldwide. International customers are responsible for return shipping costs unless the item is defective or incorrect.

For your peace of mind, we recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Gift cards
  • Clearance or final sale items
  • Personalized or custom-made products (if applicable)

Need Help?

If you have any questions about your return or refund, our friendly support team is always happy to assist.

📧 Email: contact@therescuetails.com

We're committed to making sure you have a great experience with every order.